Technical Project Manager - NPI

Role: Technical Project ManagerLocation: Remote - Canada10 Years of Experience is needed.Program Manager to perform tactical operations for our New Product Introduction (NPI) Capacity Management team.This role will own the highly repeatable, process-driven tasks of managing capacity requests and reservations. This work is currently performed by full-time Technical Program Managers (TPMs). The primary objective of this engagement is to transfer this operational workload to a dedicated vendor Program Manager. This will allow our internal TPMs to focus on high-impact, strategic projects to automate and improve our long-term capacity management framework.● Request Intake & Triage: ○ Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.○ Manage, prioritize, and triage the request queue. ● Demand & Forecast Management: ○ Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.○ Ensure all entries are accurate and up-to-date to maintain high forecast accuracy. ● Reservation Lifecycle Management: ○ Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.○ Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool). ● Coordination & Issue Resolution: ○ Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.○ Investigate and resolve standard operational problems. ● Escalation Management: ○ Identify and escalate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution. 3. Key Deliverables & OutcomesThe success of this engagement will be measured by the following outcomes:Accurate Data: All NPI demand entries in the Horizon tool are accurately maintained.Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).Operational Excellence: All tasks are performed consistently according to documented processes.Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner. 4. Required QualificationsWe require a candidate with the following skills:Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.Exceptional organizational skills and high attention to detail.Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.Strong communication and coordination skills for managing multiple cross-functional stakeholders.Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred.