Technical Service Specialist, New Zealand, Hawke’s Bay

Technical Service Specialist, New ZealandLocation: Hawke’s BayAdvancing the Future of Freshness™, TogetherAgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.What The Role DeliversManagement of all service activities throughout New Zealand to ensure products and services are delivered in a timely manner, at a competitive cost, to the full satisfaction of internal and external customers.Participation in the development of operating strategies for each business unit, monitoring operational efficiency through performance indicators and establishing a culture of continuous improvement.Work together with the wider NZ team to maximise the potential for all products and services in New Zealand.Key ResponsibilitiesIn order of relative importanceImplement and co-ordinate service activities throughout New Zealand, across all business unitsDefine and manage necessary resources to fulfil services efficiently, including the recruitment, coordination and management of temporary contractorsBuild and maintain strong customer relationships to assist commercial team in maximising potential salesPerform services (applications, installations, calibrations, fruit testing etc) as requiredDevelop and maintain training content, ensure all employees and contractors are properly skilledSupport proper documentation, archiving and compliance to corporate requirements and regional standardsManage claims related to Service performance issuesSupport inventory management processes throughout New Zealand, including stock counts, management of slow-moving stock etcResponsible for metrics related to service activities and continuous improvementSupport other operational and commercial activities as requiredWho To Work WithPrimary internal and external stakeholdersCustomers (both key contacts and their cool storage and packhouse staff, distributors)Sales/Account Management teamSupply chain/Customer service External vendors and temporary contractorsHow We WorkAgroFresh core competencies – those in italics apply for people leadersAccountability for ResultsMindset for GrowthCustomer CentricityOne AgroFreshOwns the TalentWhat The Job RequiresOrganizational skillsTeam worker with leadership competencies Ability to work across departmentsExcellent verbal and written communication skillsProcess improvement drivenQuick learnerWhat To Have Done And Know How To DoThese skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and demonstrated potential. Experience in Chemical /Agricultural industry, Supply chain or Logistics (3 years+)Proficiency in Microsoft Office advanced level (at minimum Excel advanced)Analytical & reporting skills Driver’s LicenseAbility to travel throughout New Zealand as requiredEnterprise Resource Planning Software ERP - SAP S/4HANA (preferred, not essential)Why Work HereWe work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!We have a rich history and are known for our quality products.We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.We are growing and transforming – both our business and the industry.We are committed to developing our colleagues and helping you advance in your career.We offer competitive compensation and benefits packages.Local DetailsLocation of Position is in Hawke’s Bay, with travel required throughout New Zealand.