Technical Support Engineer

Technical Support EngineerAre you a driven technical problem solver who loves turning customer challenges into success stories?Join a global IT platform company that helps enterprises manage, secure, and automate their digital workplaces. You’ll provide expert support, build trusted partnerships, and ensure world-class IT experiences for customers around the globe.Why this role mattersYou’ll play a key role in ensuring secure, scalable IT environments for leading organizations worldwide.As part of the technical support team, you’ll resolve complex technical issues, collaborate across global functions, and empower enterprise clients to get the most out of advanced SaaS and endpoint solutions.What you’ll doProvide in-depth technical support for enterprise SaaS and on-premises platforms.Troubleshoot and analyze complex issues related to client/server communication, SSL/TLS, networking, and mobile device management (MDM).Collaborate cross-functionally with global R&D and engineering teams to ensure effective technical resolutions.Build strong relationships with customers through proactive, empathetic, and clear communication.Create and maintain test environments to replicate and diagnose issues.Contribute to internal and external knowledge bases to promote self-service and knowledge sharing.Stay up to date with new product features, best practices, and emerging technologies.Provide technical guidance on secure communications, certificate management, and network troubleshooting.What you’ll bring3–7 years of experience supporting enterprise software or infrastructure (SaaS, security, or networking domains).Deep troubleshooting skills in DNS, SSL/TLS, networking, firewalls, HTTPS, SMTP, load balancers, ActiveSync, or Microsoft technologies.Hands-on experience with MDM solutions (e.g., iOS, Android Enterprise).Understanding of cloud environments (Azure, Intune) and ability to analyze traffic using tools like Wireshark.Familiarity with SQL, LDAP, and PKI troubleshooting.Strong communication skills, customer empathy, and a proactive problem-solving mindset.Bonus: ITIL certification, CCNA, or experience with Mobile Threat Detection / ITSM tools.