Technical Support Engineer

Location: Remote (UK-based)Commitment: Voluntary, with upskilling opportunities providedVoltHosting is looking for a Technical Support Engineer to join our team in a voluntary capacity with a strong focus on upskilling. This role is ideal for individuals looking to expand their technical knowledge while gaining hands-on experience in the hosting and IT industry.About VoltHostingFounded on July 22, 2018, VoltHosting is a UK-based hosting and managed service provider dedicated to delivering exceptional support to our customers. We offer a range of services, including website hosting, game server hosting, virtual private servers (VPS), and comprehensive managed IT solutions. As a small, customer-focused team, we prioritise providing outstanding service and fostering growth within the tech community. What You’ll Do:Provide support via live chat, tickets, and optionally phone callsAssist customers with Windows, Linux, cPanel, and Plesk-related issuesSupport game server hosting and virtualization platformsTroubleshoot general IT issues and escalate when necessaryLearn and develop skills in systems administration, development, and moreWhat We’re Looking For:Familiarity with Windows and Linux operating systemsExperience with cPanel and PleskUnderstanding of virtualization (e.g., KVM, VMware, Proxmox)Preferably experience with game serversGeneral IT knowledge and troubleshooting skillsMust be 18+, reside in the UK, have the right to work in the UK, and be willing to sign an NDASomeone willing to contribute approximately 10 hours a week (flexible)Perks & Incentives:Upskilling & Training: We may cover the cost of courses, certifications, and examsFree or discounted VoltHosting servicesFree security tools: Password manager, VPN, and endpoint securityOpportunities to earn commissionsOther perks & opportunities for growthThis is a great opportunity to develop your skills, gain industry experience, and grow within VoltHosting. If you're passionate about IT and eager to learn, we’d love to hear from you! This role is primarily focused on upskilling you with industry experience, you'll be hands-on with customers, supporting their needs, and learning about system administration and networking. Interested? Apply now!