Technical Support Representative

Role OverviewAt Veda, customer success is at the heart of what we do. We’re looking for a Technical Support Representative who’s eager to learn, loves solving problems, and enjoys helping people succeed. This role will be the first point of contact for clients, providing training, troubleshooting, and support to ensure smooth onboarding and usage, and requires a strong customer service mindset, willingness to learn, and solid technical aptitude.What you'll do:Train and onboard clients on Veda softwareTroubleshoot and resolve client issuesMaintain client data, documentation & support logsBuild strong client relationships for long-term successWhat we’re looking for:Bachelor’s degree (completed or running) in IT, Computer Science, Business, or related field0–1 years of experience in client support/IT helpdesk/training rolesStrong communication, problem-solving & multitasking skillsProficiency in English & NepaliWhy Join Veda?At Veda, we’re not just building software-we’re building a better future for education. Our team is driven by purpose, united by values, and committed to helping schools and students succeed.A Culture of Growth: We offer learning opportunities that help you grow professionally and personally.Your Voice Matters: We value your ideas, feedback, and initiative. You won’t just work here-you’ll help shape how we work.Meaningful Impact: Your work will directly support educational institutions across Nepal and beyond.Perks that matter: Competitive salary, Career growth opportunities, Skill development programs, Free lunch/snacks, and a Supportive team with regular bonding activitiesIf you’re client-focused, adaptable, and excited to grow in a dynamic team, we’d love to hear from you!