Technical Support Specialist | $35/hr Remote

At Crossing Hurdles, we work as a referral partner. We refer candidates to our partner that collaborates with the world’s leading AI research labs and startups to build and train cutting-edge AI models and software products.Position: MentorType: Hourly ContractCompensation: $15–$35/hourLocation: RemoteCommitment: Part-time (10-40 hours/week)Role Responsibilities (Training support will be provided)Work directly with engineering and operations teams to onboard and support customers using an AI-driven software productResolve customer issues and inquiries, ensuring successful product usageManage support tickets through Zendesk, delivering timely and effective resolutionsAssist with customer onboarding and provide direct, responsive supportRequirementsPrior experience in Technical Support Engineering, Customer Support, or similar support rolesProfessional-level English proficiencyProfessional-level Japanese proficiencyExcellent problem-solving, communication, and customer service skillsInterest in helping customers succeed with advanced AI productsApplication Process:Upload resumeAI interview based on your resume (15 min)Submit form