Technical Support Specialist

About UsAloTech/Call Center Studio is the world’s first contact center software built entirely on Google. We offer clients a 360 digital transformation, bridging the gap between contact centers and cutting edge communication technologies, freeing contact center agents from their cubicles.We take pride in being one of the best B2B SaaS providers and are now looking to expand our team.How We WorkWe love our community, so we make sure that we have plenty of events where we get together and catch up!We empower ownership and proactivity and, whenever in doubt, to take action and initiative instead of waiting along.Job DescriptionWe are looking for a Technical Support Specialist to handle the following responsibilities:Providing configuration and end-user support to corporate customers using AloTech's Cloud Call Center and Cloud PBX Solutions via phone, email, remote access, and on-site support.General QualificationsBachelor's degree in relevant fields (Preferably Computer Engineering, Electronics & Communication Engineering, etc.).Proficiency in English.Knowledge of network system devices used by ISPs.Familiarity with call center processes (customer service, technical support, operations management).Experience with Linux, MySQL, TCP/IP, Ethernet, MPLS, Switches, and Routers.Knowledge of CRM applications.Willingness to learn new products and technologies, with the ability to quickly adapt to innovations.Availability to work in shifts.Strong verbal and written communication skills with a solution-oriented mindset.Ability to generate reports effectively.Our BenefitsIKEA gift cardMeal card (Ticket)Necessary equipment/tools for your workHealth insuranceEducation allowance