Technical Support Specialist

Position: Technical SupportLocation: Kuala Lumpur, Malaysia (Relocation Support)ResponsibilitiesAs a technical supporter, you will contact customers via phone, chat and email after making an appointmentYou support customers with the integration of their website, their store or their account and provide assistance in solving technical challengesIdentify content and performance potentials and advise the customer on the technical integration and improvement of processes -Step-by-step guide to implement the Conversions API. Instructions for Direct Integration and Integration as a Platform - CAPI Gateway, CAPI Partners, CAPI for Google Tag ManagerWith diligence, you track the successes of the customers through constant monitoringRequired skills:You have completed an education in the technical field, already worked as a technical customer consultant (m/f/d) in an agency, in the help desk or as an employee in IT support?You have a minimum of 1 year experience in customer support.Previous experience with social media advertising, digital marketing and various tools such as Pixel, MS Office and electronic mail systems as well as API/SDK integration is welcome.