Technical Writer (Documentation and Localization)

About WebProsWebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, XOVI, SocialBee, Sitejet and Comet.Today, we power 60 million+ domains across 750,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture.Your RoleWe’re seeking a skilled and detail-oriented Technical Writer to join our team and help deliver clear, user-friendly content that supports our products and customers. In this role, you’ll collaborate with developers and subject matter experts to create and maintain technical documentation, UI text, white papers, blog posts, and video tutorials. You’ll play a key part in ensuring our content meets usability standards and aligns with company guidelines. If you have a passion for translating complex technical concepts into accessible language and enjoy working in a fast-paced, collaborative environment, we’d love to hear from you.Key ResponsibilitiesDevelop and maintain technical product documentation, including help files, technical articles, and white papers.Collaborate with development teams to create and update UI text, documentation, and blog content in line with company and department standards.Review user interfaces for usability and clarity.Research and translate technical information into user-friendly terminology.Create and publish video tutorials to explain complex concepts.Proofread and provide editorial guidance for technical white papers.Adhere to company policies and procedures.Your QualificationsProven experience in technical writing, preferably in software or technology environments.Strong ability to translate complex technical information into clear, concise, and engaging content.Excellent written and verbal communication skills.Familiarity with documentation tools and content management systems.Ability to work independently and collaboratively in a remote team setting.Attention to detail and commitment to quality.Experience with video creation tools is a plus.Preferred SkillsKnowledge of UI/UX principles.Experience working with Agile development teams.Experience in a Docs-as-code environment, specifically with Hugo and Redocly.Familiarity with Markdown, HTML, Restructured Text, or other markup languages.Understanding of SEO and content accessibility best practices.Your Impact In The First 180 DaysHere’s what success looks like in your first 6 months:30 DaysSuccessfully onboarded to the team, tools, and documentation workflows.Gain access to and become familiar with GitHub repositories, Hugo site structure, and Markdown conventions used across the organization.Review existing documentation and the style guide to understand tone, formatting, and expectations.Understand how documentation tasks are tracked and prioritized.Complete initial documentation updates to demonstrate proficiency with workflows and tools.Begin building relationships with developers, product managers, and fellow writers.60 DaysDeliver new or revised documentation for at least one major feature.Demonstrate ability to work independently within GitHub workflows (branches, pull requests, reviews).Apply the style guide consistently across multiple products.Complete documentation cases within expected timeframes with mentor guidance:Scrum and maintenance cases: 1 weekUI strings: 8 hoursPR reviews: 8 hoursAPI spec files: 24 hoursBegin contributing to blog posts or video tutorial scripts.120 DaysWork with developers and user feedback to improve documentation quality and usability.Confidently contribute to documentation across more than one product.Independently complete documentation cases within expected timeframes:Scrum and maintenance cases: 1 weekUI strings: 8 hoursPR reviews: 8 hoursAPI spec files: 24 hoursCreate and publish a short video tutorial, including scripting, recording, and editing.Participate in peer reviews and contribute to documentation best practices.180 DaysDeliver measurable improvements to documentation, such as increased clarity, reduced support tickets, or improved onboarding.Demonstrate consistency, clarity, and user-centered thinking in all deliverables.Identify and address gaps in documentation coverage or accessibility.Collaborate with developers to improve user experience and product onboarding.Take ownership of documentation for a product area or feature set.Post 180 Days Role VisionYou are a trusted contributor to the documentation team, known for producing high-quality, user-focused content across multiple formats. You proactively identify opportunities to improve documentation, collaborate effectively across teams, and help shape the future of content strategy and tooling at WebPros.You’ll Thrive Here If YouYou’re a curious problem-solver who enjoys digging into technical details and translating them into clear, user-friendly content.You’re comfortable with Git-based workflows and tools like GitHub, GitLab, Hugo, and Markdown. You collaborate well with developers and product teams, asking thoughtful questions and advocating for the user experience.You care about consistency and quality, following style guides and editorial standards to ensure polished, professional documentation.You’re adaptable, able to switch between writing UI text, help articles, blog posts, and video tutorials with ease.You take initiative, spotting gaps in documentation and proactively suggesting improvements.You’re detail-oriented, catching errors others might miss and ensuring accuracy across all content types.You’re passionate about helping users succeed, and you write with empathy and clarity.You Might Struggle Here If YouYou’re uncomfortable with technical environments and prefer writing general content over diving into software, APIs, or UI components.You’re unfamiliar with Git-based workflows or version control tools and prefer traditional document editing tools.You prefer working solo and find it challenging to collaborate closely with developers, product managers, or cross-functional teams.You prefer a rigid structure and would rather work be assigned to you.You overlook details or struggle with maintaining consistency across documentation, especially when following style guides or editorial standards.You resist feedback or find it difficult to revise content based on peer reviews or stakeholder input.You’re not proactive in identifying documentation gaps or suggesting improvements to the user experience.How We WorkTeam & Workflow: Remote, asynchronous (writers are across four time zones)Collaboration & Ownership: Self-managed work with a strong emphasis on being autonomous and proactive with good time management.Tech Stack & Tools: Git, Hugo, GitHub, GitLab, Markdown, HTML, Restructured Text (for now)Cloud & Infrastructure: not really applicable - we don’t interact with the infrastructure.Testing & Quality: Technical and Peer reviews are required for documentation. We also have checks in our pipeline to ensure quality for links and builds.Releases & CI/CD: We release as needed per task and project.Our CultureWebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation.We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths.We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength.Compensation & BenefitsWe believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process.Competitive salaryRemote-first flexibility: Work from anywhere in Europe (or hybrid in available offices).Development Budget: Annual personal growth allowance.Learning Support: Udemy subscription & peer learning.Public Transport & Meal Vouchers: Location-dependent benefits.Paid Time Off: 20+ days of annual leave.Team Culture: Regular team and on-site company events.Your Hiring ExperienceHi, I’m Zornitsa, your Talent Partner for EMEA at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience.Interview ProcessScreening Interview (30 min): An informal conversation with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals.Hiring Manager Interview (45 min): Discussion with Jennifer Doubrava to assess team fit, self-reliance, technical alignment, and problem-solving skills.Technical & Culture Interview (60 min): Deep dive into technical expertise, problem-solving, adaptability, and data quality handling with the manager this position will report to, followed by a cultural fit discussion with two team members.Our Commitment to a Diverse & Inclusive CultureAt WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together.We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow.Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive.We are looking forward to your application!