Technology Support Specialist

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.Major DutiesUnder general supervision, the Technology Support Specialist delivers comprehensive technical support within Enrollment Services. Key responsibilities include managing technical equipment, supporting application software, documenting operational procedures, and assisting with imaging tasks.Responds and resolves ES issues related to desktops, laptops, mobile devices, phones, software, and any other related items.Installs and upgrades desktop, laptop, mobile device operating systems, software, hardware, and related items.Coordinates and moves staff in ES as needed, including activation of network ports, moving of hardware, new phone setup, adjustment of sit/stand as appropriate, and other related equipment.Creates and maintains IT asset inventory tracking including hardware, software, licensing, and other related items.Develops, modifies, and maintains documentation for primary and support tasks to assist management, peers, and user staff in understanding and effectively using ES resources.Performs other duties as assigned.NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/cuno8gttne03di8u89k8alx5xqrlhkrwQualificationsEquivalent to a Bachelor’s degree in a related field.Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.Knowledge, Skills, & AbilitiesAbility to respond and resolve technical issues related to desktops, laptops, mobile devices, phones, and software.Skilled in installing and upgrading desktop, laptop, mobile device operating systems, software, hardware, and related items.Proficient in supporting application software, including performing updates and patches.Competent in coordinating and executing the movement of staff, activation of network ports, setup of new hardware, phone systems, and ergonomic adjustments.Pay, Benefits, & Work ScheduleThe university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.Classification: 0480 / Technology Support Specialist / Grade 1The anticipated HIRING RATE is $4595 per month. The salary range for this classification is: $4595 - $6694 per month.HOURS: Full Time; 40 hours per week; Monday through Friday. This is a Regular position with a one-year probationary period. General InformationApplications received through November 24, 2025 will be considered in the initial review and review of applications will continue until the position is filled.This position is sensitive as designated by the CSU. The selected candidate must pass a fingerprint clearance (LiveScan).A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careersThe CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.Equal Employment OpportunityCSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.