Telecommunications Specialist

Company Description Concentrix partners with the world’s leading organizations to modernize technology, enhance customer experiences, and address complex business challenges. By combining innovation and expertise, Concentrix delivers tailored solutions designed to meet diverse client needs. The company is committed to creating exceptional value and driving success. Join us in shaping the future of customer engagement. Role Description This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will handle customer inquiries, provide support, and ensure a positive customer experience. Daily tasks include resolving issues, maintaining a high level of customer satisfaction, and delivering professional service in a fast-paced environment. Qualifications Customer Service, Customer Support, and Customer Representatives skillsExperience in Customer Satisfaction and Customer Experience managementStrong problem-solving and communication abilitiesProficiency in handling customer interactions with professionalism and empathyFluency in English and additional language proficiency is a plusWillingness to work flexible schedules, including evenings and weekends