Territorial Technical Manager

Territory Technical Manager Success ProfileWavetronix is looking for a Territory Technical Manager who is willing to help our sales teams assist customers in solving their difficult transportation related challenges by providing application-based solutions. The Territory Technical Manager must also be eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing Wavetronix products. This role will be full time onsite in one of our TX offices combined with about 70% travel throughout the state.A Successful Territory Technical Manager WillExhibit Wavetronix core values:People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upwardGrowth Mindset: works to constantly improve processes and improve personallyInnovation Driven: has ability to solve problemsTravel as required within and between territories.Be able to work flexible shifts and to adapt workflow to changing project schedulesExhibit strong interpersonal skills, yet can work independently without close supervisionBe able to follow existing processes, yet can “think outside of the box” to solve customer problemsPossess strong organizational skills, yet can adapt quickly to changing situationsIs detail oriented without losing sight of the big picture.Have previous experience in traffic signal/ITS cabinetsHave a basic understanding of networking technologiesHave clear written and verbal communication skillsBuild positive business relationships with customersBe intrinsically motivated and enjoy working with the customer and as part of a teamProvide Technical Sales Support in territoryComprehend customer technical project requirements and make appropriate recommendationsReview and amend technical plans and specifications in a timely mannerMaster the installation and configuration of Wavetronix core productsDemonstrate and troubleshoot Wavetronix productsHelp customers work through technical issuesHave the ability to give technical presentationsReview plans and design Wavetronix products into projectsProvide technical service and customer support both in the field and via the phoneProvide technical training (typically up to 10 people) on products as needed either in the field or in officeDiagnose errors or technical problems and determine proper solutionsHelp manage all on site installation/configuration of productsConduct technical site surveysComprehend customer technical project requirements and make appropriate recommendationsDocument processes and produce timely and detailed trip reportsCooperate with the team and share information across the organizationAbility to assist our sales teams and understand the sales processEducate our customers as to the value and usage of our productsKeep track of current projects and support cases in CRM  Be excited about personal development and eager to engage in development trainingPerformance ObjectivesThe following actions will ensure your success as a Territory Technical Manager:In The First 30 Days You WillIntegrate yourself into a cohesive team.Familiarize yourself with Wavetronix’ systems, products, and technology.Be able to do basic job functions within Dynamics CRM.Acquaint yourself with the ITS and traffic industry and Wavetronix’ customers.Enthusiastically participate in personal development.In the first 60 days (and ongoing after that) you will:Develop a working knowledge of the sales process.Start to develop relationships with the dealer network and direct customer base.Understand the RMA process.Work with a mentor on handling incoming support calls.In the first 90 days (and ongoing after that) you will:Gain a general understanding of sensor applications.Demonstrate the ability to handle incoming support requests.Demonstrate the ability to troubleshoot, test, repair and service technical equipmentDesired Experience And CompetenciesStrong customer service experience and skillsStrong written and verbal communications skillsTechnical degree or certifications in ITS/Traffic industryExperience with supporting Windows 7, 8, and 10 operating systemsExperience with Dynamics CRM or similar is a plusFamiliar with Microsoft Office SuiteOpen to improving processes and systemsAbility to stay focused and engaged in routine tasksProject management experienceAbout WavetronixWavetronix’ core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world’s roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.