Customer Relations Representative

This position entails warmly greeting guests throughout the casino floor while delivering courteous and friendly service at all times. It involves serving as the first point of contact for guest inquiries or concerns and ensuring they are promptly directed to the appropriate departments. The role is key in promoting and maintaining a high standard of guest service across the property, contributing to a welcoming and memorable guest experienceResponsibilitiesWarmly welcomed and greeted guests, ensuring a positive first impression and a friendly, courteous experience upon arrival. Processed new member applications and issued Players Club cards with efficiency and attention to detail.

Redeemed loyalty points and issued complimentary rewards through the casino management system. Delivered accurate and engaging information about club benefits, promotions, and upcoming events. Actively communicated and promoted casino offers to increase guest participation and engagement. Supported the planning and execution of in-house casino promotions and events. Carried out jackpot and table game photo procedures in line with casino standards and protocols. Maintained accurate reporting of slot activities and financial transactions in compliance with local laws and gaming regulations. Delivered exceptional guest experiences by embodying the Casino Aruba standard of genuine hospitality and consistently exceeding expectations.

Demonstrated a strong sense of personal ownership and team collaboration in every guest interaction. Handled guest concerns professionally listening actively, responding empathetically, and following through with effective solutions. Proactively identified guest dissatisfaction and exercised sound judgment in applying the 100% Guest Satisfaction Guarantee when necessary. QualificationsMBO-level diploma or higher required (e. g. , EPI or equivalent vocational/academic education). At least one year of customer service experience, with a proven ability to deliver outstanding guest care and satisfaction. A positive, winning attitude and an outgoing personality, with a strong focus on providing exceptional customer service.

Excellent communication and presentation skills, with the ability to engage diverse audiences and clearly convey information. Strong interpersonal skills, adept at building rapport and working collaboratively with individuals from all backgrounds and roles. Highly detail-oriented, ensuring precision and consistency in all tasks and guest interactions.