Total Loss Claims Handler

Role: Total Loss Claims HandlerLocation: LiverpoolWorking hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 SaturdaysSalary: GBP25,877 to GBP29,777 Plus up to GBP1,500 performance related bonus per annum, once established within your roleThe Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.What You Will Be Doing Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLAs Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly asses policy indemnityWhat Were Looking For Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem:solving ability Positive can:do attitude Good IT skills and a confident communicator Motivated self:starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurersBenefits 35 days holiday (including bank holidays) with additional buy/sell options 24/7 mental health support and free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work:life balance and individual needs Recognition awards, social events and moreOur Commitment To Our ColleaguesThese arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer : championing mental health and well:being Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities Menopause Friendly accredited : supporting every stage of life Armed Forces Covenant signatory : honouring those who serve Great Places to Work 2024/25 : fostering an engaging and positive workplace culture Best Place to Work for Development : proud to be investing in peoples future Best Place to Work for Women : breaking down barriers to womens career progression If youre looking for a company with a strong culture, real career progression, and a people:first approach : all rooted in the heart of Liverpool : Grow with Acorn.A Few Things to Know Before You ApplyWere really excited that youre considering joining Acorn To help everything go smo