Network Change Management (Team Leader)ResponsibilitiesManage 5 staffs who support our IT Operation support service including consult, coaching and support training effortsSupport change management at the Operation level and Services levelApply a structured methodology, dispatch to suitable engineer and lead change management activitiesCreate WP/actionable deliverables for the core change management plans and complete change management assessmentsIdentify, analyze and prepare risk mitigation tacticsSupport communication efforts and Assess the change impactDefine and measure success metrics and monitor change progress, track and report issues to upper levelRequired SkillsExperience at least 5 years in managing network support operation teamA solid understanding of how people go through a change and the change processIn-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocolsExperience with and knowledge of ITIL, change management principles, methodologies and toolsStrong Technical experience with Cisco L2,L3 switchTechnical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPassStrong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and CheckpointHand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
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