Training Assistant Manager

Job Description:Deliver engaging training sessions, workshops, and onboarding programs tailored to empower representativesDevelop and maintain quality assurance guidelines and standards for customer interactions (calls, chats, emails). Ensure that representatives adhere to protocols, accuracy, and professionalismRegularly monitor customer interactions to assess performance and identify areas for improvementWork closely with team leads and managers to identify productivity gaps; collaborate on targeted training interventions to address these gapsParticipate in root cause analysis for customer escalations, contributing to continuous improvement effortsPropose process enhancements aligned with customer-centric goalsQualifications:Bachelor’s degree holder2-3 years of relevant experience focusing on Customer Service Training and Quality AssuranceExperience in Customer Service and Real Estate is a plusProficient in computer applications and has solid understanding of training principles