Travel Agent (British/Irish Airlines)

Company DescriptionAlorica is a leading global partner in customer experience (CX), focused on creating lasting customer relationships by designing tailored, impactful solutions. With a bold approach that challenges convention, we combine proven strategies, industry-leading expertise, and cutting-edge technology to deliver exceptional results. Our team of over 100,000 professionals spans 17 countries, serving more than 250 brands in 75+ languages. Alorica values integrity, authenticity, and innovation. Join us to be part of a team that’s creative, connected, and committed to making a difference. Learn more at: alorica.com/careers.Role DescriptionThis full-time, on-site Travel Advisor role for British/Irish Airlines is based in Cairo. The Travel Advisor will provide exceptional customer service by assisting clients with travel arrangements, including booking flights and handling itinerary changes. Responsibilities include addressing customer inquiries, ensuring satisfaction, and resolving issues as soon as possible. The role requires maintaining up-to-date knowledge of airline policies and travel options while delivering a seamless customer experience.QualificationsProficiency in Customer Service and Customer SatisfactionStrong Communication skills, both verbal and writtenKnowledge of Travel Arrangements and expertise with Travel AgenciesProactive problem-solving abilities and attention to detailFamiliarity with the airline or travel industry is a plusAbility to work in a fast-paced on-site environmentFluency in English is required; additional languages are an advantage