Travel Experience Counselor II

Travel Reservation Agent Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts Ensures reservations are built according to client standards and preferences Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares Escalates more complex problems to more experienced staff Assignments include both routine and non-routine work Other Duties May perform other duties as back up to understaffed areas of department as assigned May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)QualificationsQualifications:Experience & Education Education High school diploma or country equivalent Experience 2+ years industry experience Travel counselor experience preferred Languages English fluent – written and spoken 2nd language a plus Knowledge, Skills and Abilities (KSAs) Detail-oriented to ensure high level of accuracy Basic MS Office Capable of working with minimal supervision Good travel industry knowledge Skilled in GDS; Sabre preferred