Housekeeping Supervisor

Company DescriptionAre you ready to be part of something bold, stylish, and truly different?TRIBE Auckland Fort Street is not just a hotel, it’s a movement. With 60 design-forward rooms and a vibe that celebrates creativity, authenticity, and innovation, TRIBE is redefining hospitality in the heart of Auckland’s CBD. Located just a 5-minute walk from Britomart’s transport hub and ferries, TRIBE is surrounded by the city’s best. From Britomart’s chic shopping and dining to the buzz of Commercial Bay, Viaduct Harbour, and Wynyard Quarter.

It’s where style meets substance, and where every moment is designed to inspire. TRIBE Auckland Fort Street (Opening October 2025)If you got vibe, join the TRIBE family!Job DescriptionPrepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required.

Assist the Cluster Executive Housekeeper with the productivity, motivation and development of all line Team Members within the Housekeeping departmentCoordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standardConduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shiftProvide a complete and accurate hand over between shifts, communicating any requirements for subsequent shiftsAssist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rightsAssist in the recruitment and selection of Team Members for the department, when requiredOrganise skill training for housekeeping team members in conjunction with the People and CultureImplement strategies to increase the productivity and morale within the department in conjunction with the head of departmentCommunicate with all departments in the property to ensure a smooth flow of workPrepare accurate reports as required by the head of departmentConduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulationsAssist in controlling of all housekeeping inventory, including chemicals, linen and suppliesAssist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are availableReact professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Cluster Executive Housekeeper and General Manager are informedRecommend strategies to improve Guest comfort / experienceDaily check and maintain team members grooming standards Liaise closely with all departments to ensure a quick change over of roomsLiaises with outside contractors with regard to laundry and cleaning material services in the absence of the Cluster Executive Housekeeper.

Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as requiredBe trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standardsEnsure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as requiredQualificationsExceptional attention to detail with previous Housekeeping leadership experienceExcellent communication, interpersonal and time management skills with a friendly and outgoing personalityA quick thinker, who can think on the spot to ensure the day runs as smoothly as possibleExcellent grooming and presentation skillsA person who is not only a leader but also a team player, that will be hands-on in order to see their team succeedYou mut have valid working rights for New Zealand, this role is not open to AEWV.

Additional InformationSo/ BenefitsStaff meal while on shiftUniform launderedInternational accommodation and retail discounts across varying Accor Hotels and propertiesFamily & Friends Hotel DiscountsOpportunities for further development and worldwide career progression within AccorAnnual reward of a free night's accommodation at the hotel and additional perks!Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.