Trilingual Collections & Deductions Analyst

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Sr. Senior Collections & Deductions Analyst for BrazilIn this role, the person will handle escalated issues, performing advanced reconciliations, mentoring team members, and partnering with stakeholders to drive process improvements. The ideal candidate will have excellent organizational skills, deep understanding of cash application and credit processes, and the ability to communicate effectively through clear, structured storytelling.ResponsibilitiesManage Expanded Portfolio: Oversee a larger and more complex set of accounts, including escalated collections and deductions, ensuring timely resolution and accurate documentation.Collections Management: Drive collection efforts for overdue accounts, resolve issues uncovered during the process, and maintain strong customer relationships.Deduction Handling: Review and categorize deductions (logistics or commercial), assign to appropriate teams, and ensure timely follow-up for resolution.Advanced Account Reconciliation: Perform detailed reconciliations, including matching and offsetting credits against debits, and ensure proper clearing of accounts.Mentoring & Training: Train and support junior analysts, share best practices, and provide guidance on handling complex cases.Cross-Functional Collaboration: Partner with Sales, Customer Service, and Finance teams to resolve stuck deductions and collection issues quickly.Advanced Reporting & Analysis: Prepare and analyze reports on collection and deduction trends, aging, and resolution timelines using pivot tables and other tools.Process Optimization: Recommend and implement improvements to streamline workflows and reduce invalid claims.Clear Written Communication: Craft structured, persuasive emails and documentation that clearly explain issues and resolution paths for stakeholders.Qualifications we seek in you!Minimum QualificationsProficiency in SAP and Microsoft Office Suite (Excel, Outlook, Word).Portuguese language proficiency (minimum B2 level).English language proficiency (minimum B2 level).Solid understanding of AR workflows, including cash application, credits, and account reconciliation.Preferred Qualifications/ SkillsExcellent organizational skills and ability to manage multiple priorities.Excellent written and verbal communication skills, including storytelling for stakeholders.Experience handling complex or escalated collections and deductions.Ability to mentor and train team members effectively.Advanced reporting and analysis skills (pivot tables, Excel functions).Proactive, results-driven, and comfortable in a fast-paced environment. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.