TxDMV - Commercial Fleet Support

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053315You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionFlexible work location within the state of Texas may be considered for qualified candidates.State Classification: (0173) License Permit Specialist IIITo apply for this position, complete an on-line application through theApplicant Career SectionorWorkInTexas. Texas Department of Motor Vehicles does not accept paper applications.SUBMISSION OF APPLICATIONYour application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification;"See Resume" is not accepted in lieu of a completed online State of Texas application.Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information.The resume must include the employerand#8217;s name and dates of employment for relevant work experience to be considered by the hiring authority.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Performs complex commercial fleet registration and customer service activities in support of the Commercial Fleet Services Section of the Texas Department of Motor Vehiclesand#8217; (TxDMV), Motor Carrier Division. Work involves disseminating information, handling confidential and sensitive correspondence and communication regarding compliance with state and federal motor carrier registration and safety laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work under general supervision with moderate latitude for the use of initiative and independent judgment.ESSENTIAL DUTIESProvides assistance to external and internal customers relating tocommercial fleet and motor carrier registration procedures, laws, rules, and regulations; refers customers to appropriate source for complex issues; processes commercial fleet and motor carrier applications.Performs help-desk functions and technical assistance for internal customers, commercial fleet and motor carrier registrants relating to the commercial fleet online system and related accounts.Prepares commercial fleet and motor carrier documents and other materials for imaging and electronic filing in FileNet; and performs quality control checks of scanned documents to ensure that the document is scanned and filed in appropriate account and for document clarity.Processes, requests, receives, or distributes commercial fleet or motor carrier refunds.Research manuals, regulations and laws to ensure compliance with established procedures and resolve problems.Logs, files, and cross-references correspondence and verifies documents/records.Answers telephone calls, routes message and responds to telephone inquiries from internal and external customers.Provides assistance with business user testing for the fleet registration system and assists with developing training materials.Opens mail, evaluates contents, routes correspondence, or messages, makes copies, distributes documents and/or prepares responses.May serve as a liaison on a basic level with other work units within the section, department and other local, state and federal agencies.Performs general office duties such as compiling and entering data for charts, graphs, database , verification of information, summaries and/or reports.May travel up to 10% of the time,by plane and/or car.May involve overnight travel,working extended hours, some evenings and/or weekends, as needed.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs other duties as assigned.Qualifications: MINIMUM REQUIREMENTSEducationGraduation from a standard senior high school or equivalent.Education and experience may be substituted for one another.ExperienceTwo years of experience in a high-volume customer service, administrative support, data entry, auditing, general office administration or motor carrier industry related environment.Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.BENEFITSThe State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employees.and#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsand#252; Tuition Assistance ProgramQUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;sPublic Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:Proof of education and experience listed on the application.Eligibility to work in the United StatesSatisfactory results from a pre-employment criminal history background check and driverand#8217;s record checkCompliance with Selective Service registration for males ages 18-25Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:Veteran must provide form DD 214Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditorand#8217;s Office Job Descriptions;click on the occupational category for the position.Additional MOS can be found at the State Auditorand#8217;s OfficeMilitary Crosswalk Guide.TheTexas Veterans Commissionprovides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.