UI / UX Specialist

Join The Services Company As a UX/UI DesignerAre you a passionate UX/UI Designer looking for your next exciting opportunity? Our client, a respected government agency, is seeking a skilled professional to become part of their dynamic team located in Parramatta, New South Wales (hybrid work scenario). This is a 9 month role that may extend beyond the initial contract.Role PurposeThe Mid-Level UX Designer plays a key role in designing and enhancing user-centred digital services within a critical digital platform. Working within a multidisciplinary Agile team, the role focuses on improving usability, accessibility, and experience consistency across the platform in alignment with NSW Government Digital Design Standards and WCAG accessibility guidelines.Key ResponsibilitiesDesign and refine user journeys, wireframes, prototypes, and high-fidelity UI designs for key portal features and enhancements.Conduct user research and usability testing to inform design decisions and validate solutions.Collaborate with service designers, product managers, developers, business analysts, and content designers to deliver effective, user-friendly digital services.Translate complex legislative and procedural requirements into intuitive user experiences.Advocate for human-centred design across internal and external stakeholder groups.Maintain consistency in design across services, aligning with design systems and NSW Government standards.Use data, user feedback, and behavioural analytics to iterate and improve digital products.Contribute to the design library and documentation to support scalable, reusable design patterns.Key ChallengesBalancing user needs with policy, legislative, and technical constraints.Designing for a wide range of users, including the general public, state and federal government agencies, councils, developers, and planning professionals.Delivering consistent UX across multiple integrated systems and digital services.Working within tight timelines while maintaining design quality and accessibility compliance.Essential Requirements3-5 years of UI or UX design experience on digital platforms, preferably in government or large-scale service environments.Proficiency in UX tools such as Figma, Miro, or similar.Strong knowledge of user-centred design practices, usability heuristics, and WCAG 2.1 accessibility standards.Demonstrated experience conducting user research and usability testing.Solid understanding of responsive and mobile-first design principles.Excellent communication and stakeholder engagement skills.DesirableExperience with government portals, especially transactional or regulatory platforms.Familiarity with Agile delivery environments and tools (e.g., Jira, Confluence).Knowledge of NSW planning or development processes is a plus.Exposure to service design or content strategy.