Underwriting - Team Lead | Ortigas | Night Shift | Day 1 HMO

Type: Full TimeRegion: InternationalTown/City: Mandaluyong, National Capital RegionPosted: 20/11/2025Reference: JOB-1763581875_1763609564Job DescriptionLead with Impact in a Fast-Paced Real Estate EnvironmentRedefine what it means to lead in real estate. Drive teams, refine workflows, and impact underwriting decisions with a global perspective-while staying local. This is your chance to accelerate growth, broaden influence, and position yourself as a leader in a highly dynamic industry.Your Role in FocusBe part of our client's team as a Underwriting Team Lead, where you will guide and mentor a team handling inbound consumer calls, document verification, and underwriting reviews. You will ensure compliance, drive team performance, optimize workflows, and collaborate cross-functionally to maintain accuracy, efficiency, and exceptional service..Career SnapshotEmployment Type: Full-timeShift: Night Shift (9 AM - 6 PM EST), Weekends OffWork Setup: Hybrid ( Monday and Friday Remote), OrtigasWhy You'll Love This RoleDay 1 HMO coverage with free dependentCompetitive Salary PackageHybrid work arrangementPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Fixed weekends offSalary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Fun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environmentWhat You Bring to the TableRequiredHigh school diploma or GED (associate or bachelor's degree preferred)2+ years of experience in consumer underwriting, risk management, or financial services1+ years of leadership experience (team lead, supervisor, or trainer role)Strong analytical and decision-making skills with attention to detailExcellent verbal and written communication abilities, especially in customer-facing contextsProficient in using underwriting systems, CRMs, and workflow management toolsAbility to coach, motivate, and lead a team in a fast-paced environmentPreferredPrior experience in a consumer-facing underwriting or verification contact centerFamiliarity with credit, document verification, or fraud detection systemsKnowledge of compliance and data privacy standards (e.g., FCRA, GLBA)Key CompetenciesLeadership and team developmentAnalytical thinking and problem resolutionCustomer-centric mindsetProcess improvement and efficiency focusStrong organizational and prioritization skillsProfessional judgment and discretionYour Daily ImpactSupervise, mentor, and develop a team of consumer underwriters handling inbound consumer calls, document verification, and underwriting reviewsMonitor team performance and productivity through regular coaching, performance evaluations, and quality auditsServe as the primary point of escalation for complex or sensitive consumer interactions and underwriting casesEnsure all underwriting decisions and communications comply with internal policies and regulatory requirementsOversee workflow management, including queue monitoring, prioritization, and workload balancing to meet SLAsPartner with management to implement training programs, process improvements, and performance metricsAnalyze team and operational data to identify trends, inefficiencies, and opportunities for optimizationCollaborate cross-functionally with departments such as Risk, Compliance, Quality Assurance, and Product to address issues or enhance workflowsSupport hiring, onboarding, and continued skill development of team membersMaintain up-to-date knowledge of underwriting guidelines, risk practices, and industry developmentsAbout Our ClientOur client, MRI Software, is a global real estate software leader founded in 1971. Serving over 45,000 clients across 170+ countries, they provide innovative, open, and AI-driven solutions for property management, lease accounting, and analytics. Known for empowering clients, fostering inclusion, and driving community impact, they combine decades of expertise with a commitment to cutting-edge PropTech innovation. Their platforms connect over 400 partners and manage millions of units and leases worldwide.Welcome to Emapta Philippines!Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.Apply now and be part of the #EmaptaEra!Apply for this jobDiscover moreConstruction contract lead accessFall arrest systemsCivil engineering training coursesConstruction-themed games Top TrumpsConstruction site welfare unitsConstruction directory accessConstruction industry market reportsConstruction project management softwareE-learning construction trainingConstruction media pack