Operations Administrative & Customer Service Officer

About Siam ValidusSiam Validus is a joint venture company between SCG Distribution Co. , Ltd. and an award-winning regional fintech Validus group, the largest SME Financing marketplace in Singapore. We are an SME crowdfunding platform approved by the Securities Exchange Commission Thailand (SEC) that aims to empower SMEs via debt crowdfunding and drive capital flow and investment that is essential for the growth of SMEs and Thai economy. We invite you to explore opportunities at Siam Validus to see if your qualifications and career aspirations may fit our openings. If you are interested, please send your resume to hr@siamvalidus.

co. thOperations Administrative & Customer Service Officer Job DescriptionPerform as a customer service by answering phones call from customers professionally and responding to customer inquiries and complaintsHandling and resolving customer inquiry by providing customers with the organization’s service and product information or routing inbound calls to the appropriate parties. Identifying, escalating priority issues and reporting to the direct managerEnsure timely and prompt processing as per committed SLA.

(Work under time constraints)Perform KYC review as a maker role on new investor and borrower, but not limit to be a checker if requiredProcess E2E onboarding and perform regular review and follow-up with internal and external stakeholders if there’s any pending or additional required document. During day-to-day operations, require working closely with various internal and external stakeholders (IR/RM, Compliance, Credit & Risk team) to complete required processing and resolve issues arising.

Participate in general operations processing functions, proceeding physical Debenture certificate including pack and courier envelope to designated mailing address and handling other ad-hoc tasks where required.

Support sales team for the campaign material and do the promote throughout the company’s available channel by coordinating to digital marketing team Execute campaign for both borrowers and investors E2E, track and monitor campaign performance versus redemption spendingImprove new campaigns using data and feedback from existing and previous campaigns by analyzing data; use conclusion and insights to improve campaign performance Perform any other duties or obligations as may be instructed or assigned by the companyQualificationsBachelor’s degree in management or related field. Experience in Management/Operations job.

Good communication skills (both writing and speaking), English is a plus. Have service minded attitude and able to work under pressure. Effective team player with good interpersonal and good attitude. Proficient in technology especially Microsoft Office applications.