Vice President of Commercial Operations

Overview:Lhoopa is seeking a senior operations leader to architect and drive the company’s commercial operations. This role is responsible for building a disciplined, scalable operating backbone that ensures the precise execution of loan processing, compliance, and partner coordination while enabling growth, speed, and resilience. The VP of Commercial Operations will translate strategic priorities into actionable systems, manage cross-functional alignment, and instill operational excellence across the organization. This role requires the rigor and structured thinking typically found in industries such as manufacturing, logistics, and other complex, process-heavy environments, where integrity, throughput, and compliance are critical to success.Key ResponsibilitiesStrategic LeadershipDefine and lead the commercial operations strategy to enable business growth and long-term sustainability.Prioritize resources and budget effectively while ensuring revenue and cash recognition targets are met.Continuously refine operational models, ensuring scalability, resilience, and compliance across regions.Cross-Functional CoordinationOrchestrate collaboration across Sales, Acquisition, Construction, Finance, and external partners to ensure process alignment, documentation readiness, and smooth execution.Embed structured handover points and accountability frameworks across the property lifecycle.Serve as the central hub for resolving operational interdependencies and driving end-to-end visibility.Operational ExcellenceDesign and enforce standardized workflows, escalation pathways, and compliance protocols.Monitor KPIs rigorously; identify deviations early and deploy corrective actions to maintain operational integrity.Drive throughput improvements while maintaining precision, compliance, and customer satisfaction.People Leadership & Capacity BuildingBuild, inspire, and manage a high-performing Commercial Operations team that thrives on structure, accountability, and continuous improvementRecruit and develop leaders who can manage scale, complexity, and cross-functional deliveryFoster a culture of discipline, transparency, and operational ownership.System & AutomationPartner with Product and Technology to automate manual processes, improve reporting, and enhance operational visibility.Deploy tools and dashboards that support proactive decision-making and execution discipline.Ensure commercial operations are designed for scalability, accuracy, and adaptability.Qualifications:At least 12 years of progressive experience in complex operations, process excellence, or program management, preferably within manufacturing, logistics, BPO, or other highly complex, process-driven industries.Proven expertise in structuring, organizing, and scaling operational systems with compliance, throughput, and financial impact.Strong management skills, with a track record of leading large teams and senior managers in dynamic, cross-functional settings.Demonstrated ability to design and monitor KPI frameworks, performance tracking, and continuous improvement methodologies.Experience in process automation, systems deployment, and operational tooling is highly desirable.Excellent communication and stakeholder management capabilities, able to engage effectively with both internal teams and external partnersBachelor’s degree in business, engineering, supply chain management, or related fields; an advanced degree is a plus.