Location: Vinod Patel CenterpointEmployment Type: Full-TimeApplication Closing Date: 4th August,2025Are you passionate about ensuring seamless application performance and supporting mission-critical retail systems? We're looking for a proactive and detail-oriented Application Support Engineer to join our team!OVERALL RESPONSIBILITIES: Provide Level 1 & 2 support for retail applications (POS, ERP, inventory, etc.
)Troubleshoot technical issues, including application errors and occasional API/integration problemsWork with internal teams and vendors to ensure system stability and timely issue resolutionSupport application releases, updates, and configuration changesFollow ITIL-based processes for incident, problem, and change managementMonitor system performance and contribute to long-term improvementsMaintain accurate documentation of incidents, fixes, and known issuesDeliver user support and training after key fixes or feature deploymentsCollaborate with stakeholders across IT, stores, and third-party vendorsStay informed on relevant technologies, including APIs and retail system trendsKEY REQUIREMENTS: Bachelor’s degree in Computer Science, Information Technology, or related field.
2–4 years of experience in application or technical support roles, preferably within a retail or consumer-focused organization. Proficient in supporting business-critical applications (POS, e-commerce, ERP, inventory systems). Strong troubleshooting and diagnostic skills across application, database, and infrastructure layers. Basic to intermediate SQL for querying and debugging. Familiarity with Windows/Linux environments, APIs, and application logs. Hands-on experience with ITSM tools such as ServiceNow, Jira, or Zendesk. Understanding of ITIL processes and problem management lifecycle. WHAT WE OFFERA professional and inclusive work environment. Opportunities for professional development and internal advancement. Competitive remuneration and benefits.
Exposure to enterprise technologies and structured IT operations.
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