VIP Customer Service ( Live Streaming )

Company DescriptionMICO WORLD, founded in 2014, is a global leader in open social platforms, offering features such as live streaming, voice chat, video, games, and more. With a user base exceeding 100 million across 150+ countries, MICO WORLD includes social products like MICO, YoHo, TopTop, and Sugo. The company has partnered with over 150,000 anchors worldwide and focuses on delivering high-quality, localized, and engaging social experiences. With a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and America, MICO WORLD continues to enhance localization initiatives and drive global branding efforts.Role DescriptionThis is a full-time on-site role based in Cairo, Egypt, for a VIP Customer Service (Live Streaming) position. The individual will be responsible for delivering exceptional customer service to VIP clients, ensuring customer satisfaction, resolving inquiries efficiently, and maintaining professional phone etiquette. Additional responsibilities include enhancing customer experience and providing tailored support based on client needs.QualificationsExperience in Customer Support, Customer Service, and enhancing Customer ExperienceProficiency in Customer Satisfaction and Phone EtiquetteStrong communication and interpersonal skillsAbility to handle inquiries and resolve issues promptlyPrior experience in the live streaming or social platform industry is a plusC1 in English