VMware Engineer

The VMware Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customer. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take the initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Responsibilities Supporting VMware virtualization solutions based on business requirementsDeploying, configuring, and maintaining VMware Cloud Platform and vSphere infrastructureDevelop SDN networks in NSX-T with integration into physical Cisco ACI networksDevelop and support load balancing as a service through NSX-ALB integrated with vCenter and VMware Cloud Director. Ability to analyse problems and determine root cause, generating alternatives, evaluating, and selecting alternatives and implementing solutionsMonitoring system performance and optimizing configurations for maximum efficiencyTroubleshooting and resolving performance issues in the virtual environmentInfrastructure Capacity monitoring and optimizationImplementing security best practices and ensuring compliance with relevant standardsManaging access controls, permissions, and security configurations within VMware environmentsImplementing and managing backup and recovery solutions for virtualized environmentsCreating and maintaining disaster recovery plans for VMware infrastructureCreating technical documentation, including system configurations, procedures, and troubleshooting guidesGenerating regular reports on system performance, capacity, and utilizationCollaborating with other IT teams to integrate VMware solutions with existing systemsProviding technical support and assistance to resolve issues related to VMware infrastructureAble to effectively collaborate within different product workstreams within the team and with Business units, identify current gaps and find a way to bridge themAble to mentor other team members and provide them with technical and consultative guidance as neededDrive customer facing and internal project calls along with project managers and provide technical guidanceManage customer and internal escalations, collaborate with support and Design team as neededComfortable working both individually and as part of a teamRequired ExperienceBachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)Proven experience working with VMware technologies, including NSX-T, vSphere, vCenter, ESXi, vSAN, VMware Cloud Director, VMware Cloud Director Availability, Aria Operations, Aria operations for Logs and Aria operations for NetworksExperience in managing large-scale private cloud environments and/or work in a cloud service provider environment is highly desirableStrong understanding of virtualization concepts, architecture, and best practicesExperience with scripting languages (e.g., PowerShell, Python) for automation and management tasksStrong understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, switching, etc.)Experience with network security practices, firewalls, and access control lists (ACLs) within VMware environmentsFamiliarity with network virtualization and software-defined networking (SDN) conceptsKnowledge of storage, and server technologies related to virtualizationExcellent troubleshooting and problem-solving skillsCertifications such as VMware Certified Professional (VCP-DCV), VMware Specialist - Cloud Provider or VMware Certified Advanced Professional (VCAP) are often preferredWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.