Voice-Video and Audio-Visual Systems Engineer (Cinnamon Life Offices, Level 6) Sri Lanka

Position Overview (Job Summary):The role involves troubleshooting and resolving critical P2 incidents, performing critical changes without failures, and ensuring smooth operations for Voice-Video and Audio Visual systems. The candidate will plan, build, and run technical solutions with a primary focus on operations and support activities. This position requires proactive ownership of issues, minimal supervision, and strong team collaboration.Mandatory/Primary Skills:Troubleshooting and resolution for Voice-Video and AV systemsPolycom GS 500/700, HDX-7000/8000, DMA, RMX, TRIO endpoint configurationCisco TP, CUCM, TMSVOIP Phones (Polycom, Cisco)AV Devices (Polycom Touch Control, Crestron Control, Video Servers)Problem Management and Root Cause AnalysisDocumentation (SOPs, Knowledge Base, Flow Charts)Secondary Skills:Reporting and statistics preparationBest practices documentationMentoring team membersStrong communication and empathy skillsExperience Details:7–8 years of relevant experience in Voice-Video and AV systems operations and support.Role and Responsibilities:Key Responsibilities:Troubleshoot and resolve critical P2 incidentsPerform critical changes with zero failuresAvailability management for Voice-Video and AV systemsConfiguration management for Polycom and Cisco devicesProblem management and root cause analysisAdditional Responsibilities:Document modifications, SOPs, and knowledge basePrepare reports and statisticsMentor fellow engineers and promote best practices