VP of Customer Success

About TestRigortestRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.Role OverviewThis is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently.ResponsibilitiesIncrease NRRSetup clear metrics, reporting and framework for data-driven decision makingSetup processes within the team and the company to get everything organized and moving smooth and fastPick and manage the right tools for the job and drive other teams to get their part in themManage small but quickly growing team of CSMsRequirementsExperience increasing NRRExperience as VP of Customer Success in a previous companyExperience building processes and metrics from scratchData-driven approach to improvementExperience working with technical customers like Engineering or QAAll other things that VP of CS must doBenefitsEquity Upside: Join us in an extremely fast growing AI startup with a sizable equity stakeImpact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiativesTop Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinatorValues: We value speed, data-driven decisions, fun, and making the future better