Web Hosting Technical Support

Company DescriptionThamara is the ultimate web hosting solution to get your website online, providing everything it needs from A to Z. Whether it's a blog, personal site, e-commerce store, or whatever it is, Thamara makes it fast, secure, and reliable.Role DescriptionThis is a full-time on-site role for a Technical Support Agent (Web Hosting) at Thamara, located in Cairo, Egypt. The Technical Support Agent will be responsible for providing customer support and ensuring customer satisfaction through effective technical support and troubleshooting. Day-to-day tasks include responding to customer inquiries, diagnosing and resolving technical issues related to web hosting, and maintaining accurate documentation of customer interactions and technical procedures.QualificationsMinimum 2 years’ experience in hosting or domain-related tech supportStrong understanding of Domain Registration, shared hosting, WordPress, Email setup, DNSCustomer-centric with ticketing experienceMust familiar with WHMCS, cPanel, Plesk, WordPressCustomer Support and Customer Satisfaction skillsTechnical Support and Troubleshooting skillsStrong Analytical SkillsExcellent written and verbal communication skillsAbility to work effectively in a fast-paced environmentExperience with web hosting platforms and technologiesBachelor’s degree in Information Technology, Computer Science, or a related field is preferredFluent English