Web Project Manager

Role Description:You’ll lead Shopify and custom web projects from kickoff to launch, acting as the bridge between clients, designers, and developers.Be the main point of contact for clients throughout the projectTranslate client goals into actionable briefs for design and developmentGuide clients when their requests need refinement or clarificationCollaborate with designers on wireframes and mockupsCoordinate with developers to ensure builds are on track and up to standardQA websites before handover (we’ll train you on this if needed)Own the timeline — keep delivery on track and within scopeProactively solve problems, unblock your team, and maintain strong client relationshipsSupport in creating scopes of work (SOWs), timelines, and improving delivery processesRequirements:2–5 years in project management, client servicing, or account management (agency or ecommerce background preferred)Familiarity with Shopify or ecommerce platforms (bonus if you’ve launched a site)Understand the flow of a web project — idea → design → build → launchStrong communicator — confident, responsive, and clearComfortable with tools like Notion, Trello, and Google SheetsEye for detail and usability — you’re not a designer, but you notice bad UXOrganised, dependable, and you follow throughNice-to-HavesUI/UX or QA testing experienceKnowledge of Shopify apps or third-party integrationsOur Company:Z21 (zero to one) specializes in traffic, conversion, retention -- the core pillars of e-commerce growth. We design (UI/UX) and develop on Shopify Plus for high-growth brands, grow them with performance marketing on paid ads and email, and continuously optimize their store conversion rate.As one of Malaysia's first Meta Business Partners and Shopify Plus Partners, Z21 Studio helps e-commerce brands grow through Shopify, FB/IG/Google/TikTok Ads, Email Marketing, Conversion Rate Optimization, and Data Analytics. Our client roster includes popular brands such as Oxwhite, Machines, BloomThis, LUMI Beauty, dUCk, FILA, L'Occitane and many others.Our Culture:We are a young team with a young culture:Result orientedNo office politicsNo seniorityWe offer flexible working hours and locationsWe prioritize the best idea regardless of positionDynamic and challenging industryIn the world of digital marketing and e-commerce, things change incredibly fast. That means we must constantly adapt and improve, as staying complacent and comfortable will make us irrelevant in no time. You'll never run out of challenges, providing us opportunities to overcome and grow.High talent density -- learn fastOur team is known for its fast learning abilities. What took us 2 years to figure out, we expect you to learn in 6 months with the advantage of leveraging our trial and error experience, and with our guidance.The Z21 TeamUnlike many other companies, we will not describe our team as a family. We do not have unconditional love; failures and learning opportunities are accepted and encouraged, but simple mistakes are not. We are like a sports team, striving to have the best players.