Front Desk Manager

Industry & Sector: Hospitality — full-service hotel/resort operations focused on guest services, front-office management, and on-property guest experience in Nepal. This role is embedded in day-to-day hotel operations and drives service standards, revenue from front-desk touchpoints, and operational excellence. Role & ResponsibilitiesLead and supervise all front desk activities: reservations, check-in/check-out, billing, cash handling, and daily shift turnovers to ensure smooth operations. Manage, coach, and schedule front office staff; set service standards, conduct shift briefings, and drive continuous performance improvement. Resolve guest complaints and service recovery promptly, turning issues into positive experiences and preserving guest loyalty.

Oversee reservations and room inventory in the PMS; implement upselling strategies to maximise occupancy and ancillary revenue. Produce accurate daily reports (occupancy, revenue, cash reconciliations) and communicate operational updates to General Management. Coordinate closely with housekeeping, maintenance, and F&B teams to maintain room readiness, safety, and consistent guest experience. Skills & QualificationsMust-Have2+ years supervisory experience in hotel front desk/front office roles (Front Desk Manager or Front Office Supervisor). Proven expertise with Property Management Systems (PMS) and reservations workflows; strong cash-handling and billing accuracy. Excellent communication in English and Nepali, strong customer-service orientation, and problem-solving skills.

PreferredExperience with Hotel or similar cloud PMS, and basic revenue-management/upselling experience. Formal hospitality diploma or certification and familiarity with Nepal hospitality regulations and safety protocols. Demonstrated ability to lead multicultural teams and implement front-office SOPs for service consistency. Benefits & Culture HighlightsCompetitive compensation with performance-linked incentives and clear career growth pathways in hotel operations. On-site, collaborative work environment focused on service excellence, staff training, and guest-centric culture. Hands-on leadership role offering direct impact on guest satisfaction metrics and front-office revenue streams. Candidates based in Nepal with relevant front office management experience are encouraged to apply.

This is an on-site position requiring a hands-on leader who thrives in fast-paced hospitality settings and is committed to delivering memorable guest experiences. Skills: office,management,revenue,front office,operations,cash,occupancy,service standards,skills,teams,guest booking,reservatiion,check in,check out,billing mediation,guest service