Showroom Incharge

Job Responsibilties Showroom ManagementOversee daily showroom activities, manage and ensure processes and conduct business according to acceptable company standards. Team SupervisionLead, motivate, and supervise showroom staff, ensuring PS deliver excellent customer service and meet monthly sales goals. Customer ServiceEnsure high-quality customer service by addressing customer concerns, providing product knowledge, and maintaining customer relationships. Sales & Performance MonitoringTrack showroom sales performance, ensuring targets are met or exceeded. Implement strategies to drive sales and improve profitability. Inventory ManagementControl and supervise all showroom stocks are sufficient so that reasonable stock volumes are maintained and reasonable visual presentation of all products is in place.

Collaborate with the inventory department to reorder goods whenever necessary and proper records for the same are maintained. Visual MerchandisingEnsure that there is consistency in the displays in the showroom. Products on the sales floor should reflect what the company's image is. Drive customer engagement and pitching accessories and new additions to existing as well as new customers to lead an increase in sales. Training & DevelopmentTraining new employees up to speed in terms of processing activities in the showroom, dealing with customers and the selling of products.

Push the improvement of the service and the performance through the further training of the employees. Cash Handling & ReportingAdministrative supervision of all activities pertaining to petty cash disbursements and collections, customer payments, business transaction, managing sales revenue, and maintaining cash records to ensure accuracy and accountability and provide regular reports to senior management for financial oversight. Sales Target and Review action planDevelop and monitor sales targets, preparing detailed review reports and action plans, highlighting performance, challenges, and recommended strategies to achieve and exceed monthly sales goals.

Customer Feedback & SatisfactionGather and respond to consumers’ opinions in order to enhance the business and sort out any consumer criticism or complaints swiftly and professionally. Competition Tracking and AnalysisRegular monitoring competitors’ strategies, strengths, weaknesses and market trends to gain actionable insights for success for our own business. Plan and execute test ride events, logistics, scheduling, and staff coordination to ensure smooth operations, customer engagement, and a seamless experience for participants and brand promotion in nearby upcoming events for smooth function.

Refund ProcessingHandling customer requests for cancellations and refunding an advance amount, verifying eligibility, help and assist them to coordinate with our internal related departments to initiate their payments, and ensuring timely and smoothly completion of refund transactions. Documentation of Customer ManagementCustomer management of documentation, maintaining records interactions, feedback, and preferences, and feedback to ensure efficient service and satisfaction. Maintained detailed documentation of customer of their purchases, preferences, and service history, ensuring accurate records are maintained. CRMEfficiently managed CRM system, ensuring accurate tracking of customer data, interactions, and sales.

Generate detailed reports on performance, trends, and customer feedback to support strategic decision-making and enhance customer relationship. Follow-ups with clientsInvolve regular communication to address concerns, provide updates, maintain healthy relationships and ensure customer satisfaction and retention and looking for potential references time to time. Performance MonitoringAssessed employee sales performance against key performance indicators (KPIs), providing coaching and support to drive improvement. " Event activation organizing managementExecution of marketing campaigns to increase brand awareness and customer engagement. Skills: records,customer service,training,documentation,sales,management,customer engagement