Welcome Host

The Welcome Hosts provide friendly, knowledgeable, and courteous first impressions to Visitors and are an essential part of the OurWorkplace team. They are the first point of contact for OurWorkplace services and related matters.Duties & responsibilitiesPrimary tasks and objectivesProvide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer serviceTake ownership of the welcome services and support our visitors and colleagues within the workplaceBuild relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teamsUnderstand the needs and wants of the business or business units you engage withVisitor ManagementProvide a memorable and exceptional welcome experience to all visitors and colleagues, delivering unexpected moments of inspired customer serviceSupport and assist our visitors and colleagues with entry and exit into the workplace while delivering a passionate and inspired service and experienceDeliver an effortless service allowing flexibility for each colleague and visitor o Provide a frictionless and efficient experience catered to each individuals’ situation, whether they require a speedy or a more enhanced serviceWelcome, register, and assist visitors and colleagues in compliance with security policies while delivering a human-centric approach aiding in a tailored approach. Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulateLiaise with colleagues to ensure their visitors are received in a timely manner while helping the visitor feel welcome and comfortableAnswer general phone inquiries professionally, responding to questions and transferring calls as needed. Day-to-day and adhoc colleague and visitor assistance and identifying opportunities to anticipate the needs of our visitors and colleagues. Help, guide and provide support to all colleagues and visitors by providing directional support on-site and nearby and respond to adhoc requests as necessary (i.e order a taxi, assist with a reservation, etc)Respond to inquiries from internal and external visitors regarding such information as: locations of buildings, local services and local amenity informationExternal-facing spaces (Customer meeting rooms, external lounges, or others where applicable)Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working orderCreate relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times. Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems. Competent on all meeting room equipment and offer first fix assistance with IT/AV issues. Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required. Attention to detail when taking bookings, ensuring full details are collected from the host. Liaise with the hospitality / catering team for any food and refreshments requested by the host / client. Customer Service & CommunicationsOwnership of all interactions and queries, dealing with those that fall within Welcome Host responsibility until completion. Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries. Aid in creation of an environment that establishes our client’s workplace as what others look to emulateProactive approach to office requirements and needs, anticipating future needs when the opportunity presents itselfReceive and respond to all requests (verbal, email) or issues within one day of receipt. Identify and prioritise urgent requests, communicating with clients and OurWorkplace team ensuring quick, efficient reaction and seamless service. Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service. Foster positive experiences that drive colleague engagement and improve the workplace service and experienceAdministrative DutiesAuditing and tracking of ongoing issues and concernsProactive and reactive assignment to workplace requests and concerns o Report creation of reoccurring issues or concerns for resolutionAdminister workplace policies (clean desk, appropriate use of space, etc.)Additional duties as assigned by Workplace Site/Experience LeadMeeting room booking and assistanceExperienceCandidate Qualifications1 – 3 years prior experience in hospitality, tourism, events operations property management, or related professionExperience in a corporate environment is preferred, but not essential. SkillsA proactive can-do approach looking for opportunities to work smarterExcellent verbal and written communication skills, ability to communicate professionally at all levels Strong interpersonal skills, engaging and highly collaborativeMeticulous with strong organizational and time management skillsCustomer focused mentality with a passion for hospitalityProficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)