Wholesale Parts Advisor

Diehl Auto of Massillon has an immediate opening for a professional wholesale parts advisor.Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated, and focuses on customer satisfaction.Key Responsibilities: Wholesale Account Management: Expertly maintain wholesale customer accounts, quotes and orders via OEC and similar industry software as well as over the phone. Customer Service: Serve as a reliable point of contact for wholesale shops, retail customers and internal service/body shop teams, communication effectively via phone, in-person, and email. Parts Fulfillment Inventory: Receive, unpack, and accurately store parts. Check quantity and condition against invoices. Coordinate parts orders with body shops and service team. Process customer returns and ensure that they follow internal policies. Help service technicians when necessary. Accuracy is key. Use resources at hand including technicians, other parts department employees, and online sources to find answers. Professionalism: Maintain a clean and professional appearance of the counter, work area, and stockroom at all times.Qualifications: Prior experience in retail/wholesale automotive parts industry is helpful. Highly self-motivated and focused on exceptional customer satisfaction. Strong interpersonal and organizational skills are essential. Experience with Kia and/or Hyundai parts is helpful. Some experience with Tekion DMS is a plus. Must have a valid driver's license.Benefits Offered: Available health, dental, and vision insurance. 401(k) with employer match. Paid time off. Employee discounts on sales, service, and parts.