Windows L3 Engineer

Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups).Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities.Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment.Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution.Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred).Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow)Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. DCS-related planning and implementation, security teams, service management teams, application teams, country IT teams and othersFluent business English (written and spoken) for technical documentation, stakeholder communication, and incident reporting.Deep expertise in Windows Server (2016, 2019, 2022), including installation, configuration, hardening, patching, and troubleshooting in large-scale environments.Adept in virtualization knowledge (VMware vSphere, Nutanix AHV) for resource optimization, clustering, and high-availability configurations.Working knowledge of cloud platforms (Azure/AWS) for hybrid infrastructure management (IaaS)Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure.Industry certifications (e.g., MCSE: Core Infrastructure, MCSA, Microsoft Certified: Azure Administrator, VMware VCP, ITIL v4) are highly desirable