Assistant Front Office Manager

Assistant Front Office Manager – The Assistant Front Office Manager will provide support for the Front Office Manager in all areas of the Front of the House operations with special focus on the Front Desk and PBX. The main goals will be to deliver memorable guest experiences, inspire our team members and maximize financial performance.  Qualifications: 2+ years of experience as a Front Office Supervisor or 1 year as a Manager for a Forbes 4- or 5-Star resort. Excellent verbal and written communication skills. Expert-level knowledge of Opera is required, and experience with Alice and Knowcross is a plus.

Great problem resolution skills and ability to multitask in a fast-paced environment.   DUTIES AND RESPONSIBILITIES NOT LIMITED TOSupports and Supervises the Front Office Operation, with special attention to the Bell team. Ensures Customer SatisfactionFinancial Performance (Up-selling, Room Revenue, Operation Auditing). Shows initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team in order to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her friendly manner. Develops high-quality relationships with guests throughout their stay.

 Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast and appropiate solution. Oversees and supervises guest arrivals and departures with the front office executive and duty managers. Ensure that personalized service is offered to each and every guest. Ensures internal audit procedures and standard operating procedures are duly applied.  Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. Prepare monthly and daily revenue reports and circulate them to all HOD’s.

Is involved in the recruitment of new team members for the front office. Integrates and trains employees, providing support for skills development. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Fosters a positive and healthy work environmentAssists in the creation and distribution of the team’s schedule, when needed.