Director of Rooms Division

JOB SUMMARY: The Director of Rooms Division is responsible for the oversight and coordination of Front Office, Housekeeping and Pool and Beach non-F&B operations. Responsibilities include leading and directing the team to maintain and exceed highest quality, Forbes Five Star standards on a daily basis. These standards should be met by leading, training, developing, communicating, and motivating team members whereby the results that are achieved are in accordance with the goals and objectives, performance and quality standards established by Wymara Resort.

He/she is responsible for the consistent delivery of exceptional performance of the Rooms Division in both guest experience and financial results, and for the successful management of all internal and external relationships while developing the overall operation. ESSENTIAL DUTIES INCLUDE BUT NOT LIMITED TO: § Extensive knowledge of Rooms, Front Office/Hotel operations systems, Guest Services, POS system interfaces, and other commonly used systems in the hospitality industry§ Work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.

Must be able to effectively deal with major emergencies, such as weather, fire, or other unforeseen events§ Will inspect the work and performance of all departments in the Rooms Division.

Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Department Heads any additional concerns that need to be addressed§ Ability to multi-task and plan work for the day, week and month for self and others§ Exceptional financial knowledge as it relates to forecast/ budget for revenues and expense lines§ Support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget. § Training and empowering team members to exercise good judgment to make profitable business decisions.

§ Responsible for creating a positive work environment with communication, empowerment, recognition, and accountability. § Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel policy and procedures and Forbes standards. § Perform other duties and assist with projects as assigned. § Plan, develop, implement, direct and regularly evaluate room division functions and performance to ensure standards are met and deficiencies are corrected§ Safeguard the resort’s assets by establishing, monitoring and enforcing internal controls.

§ Develop, implement and enforce policies and procedures that improve the rooms division operation and effectiveness of the resort. § Ensure that reported glitches from guests are resolved on an expeditious manner and that guests leave the property satisfied with the resolution. § Serve as a link between the Rooms Division and the other divisions within the hotel. § Adhere to, promote and be a champion of the Wymara Guiding Culture and Wymara’s Goals. § Actively engage in employee development.  Mentors staff members and assists in designing and communicating career paths with a goal of reducing employee turnover.

 When appropriate promotes from within the organization.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job satisfactorily. § 5 years of experience in luxury resort Rooms Division management is required. Caribbean experience is a plus. § Preparation of annual budgets and monthly. forecasts. Monitor and control budget throughout the year. § Five Diamond and Forbes Five Star experience is a must.

§ Thorough knowledge of resort Front Office, Guest Services and Housekeeping operations and equipment, with the ability to execute all aspects. § Proficiency with general office PC applications (i. e. Microsoft Office software, Opera Knowcross, Open Table and Alice) to prepare reports, employee schedules, inventories, budgets as required. § Exceptional leadership skills with a proven record of providing consistently high guest experience standards balanced with operational efficiencies.

§ Demonstrated success at delivering results through establishment of standard procedures, disciplined coaching and management with strong problem-solving skills§ Proven ability to develop business plans and budgets, and effectively monitor performance to meet objectives§ Self-motivated, energetic, results driven leader with collaborative approach; focused on empowering people; developing skill in others through coaching, training and experiential learning. § Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role. Working knowledge of rooms management systems is required.

Planning, organizing and directing team members to ensure the highest degree of guest satisfaction are required. Knowledge of safety standards within all departments in the Rooms Division. Excellent verbal and written communication skills. § Must be able to work on weekends, holidays and some overnight shift. § Professional appearance and demeanor.