ATM Support

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo provide specialist advice and support in business enablement and creation of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs. The Primary responsibility of the job is to:

To facilitate, coordinate and support customer primacy by ensuring ATM uptime of no less than 95% across the network To monitor country cash level and limits and monitor ATM uptime Deputise for the ATM Team Leader Take up additional duties including any other duties that may be provided by the line Manager Reconcile and resolve cash send and NFS queries Monitor and ensure all service are working on the ATMs Management of external vendor and processing of paymentsJob DescriptionBusiness Management: To provide specialist advice and support in assisting to manage and deliver on projects | Meeting deadlines:

Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | : | : Key AccountabilityPeople management 40%Ensure that Team members receive coaching and feedback in order to archive their maximum potentialEnsure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAsMotivate staff and ensure they are recognized through the absa recognition schemesCreate an empowering environment for Team members, encouraging ownership and initiative. Conduct snap checks and /or assist colleagues engaged in snap checks.

Business Management 40%Agree targets and take accountability for the overall achievement of performance objectives for the team in termsCustomer experienceCost performanceRisk and rigour amazementBudget accountability in costs such as overtime, telephones etcBrand, product and business proposition:

Manage SLA between the Bank and other 3rd party vendorsDevelop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5-week rolling average of 95%Risk Management 15%Ensure that cash environment and assets are securedEnsure that all relevant regulatory requirements are metRemediate audit findings and risk eventsAttend various meetingsEnsure ATM sites are secured as per stipulated standardsEnsure that all revenue is collectedMaintain effective managements informationTCF Embedding 5%Ensure TCF principles are adhered to by the Team at all timesRisk & ControlEnsure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and StandardsEducationFurther Education and Training Certificate (FETC):

Office Administration (Required)