Account Executive

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.To learn more about Kensington, visit kensingtontours.comJob DescriptionReporting to the Director, Agency Operations, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency channel in the US & Canada through the proactive account management of travel agent locations that sit below the threshold for management by the field sales team. This role also provides essential administrative support to the field team.Key AccountabilitiesAchieve personal Sales / Revenue and other Business KPI’s by executing pro-active sales strategies for assigned accounts and territoriesActively manage the accounts that fall below the threshold of the field sales portfolio with the objective of increasing sales revenue (note: Agencies that move above the threshold will be assigned to a Director of Sales)Build and preserve effective relationships with new and existing travel agencies inclusive of maintaining an optimal level of agent related activities/week (emails, calls, follow-up calls, Agent sign ups, webinars)Provide superior levels of customer service and sales support to all agencies within the territoryResolve any agent concerns or complaints through immediate communications with appropriate partiesMaintain agency prospect lists/contact database in order to identify opportunities; Proactively and consistently seek opportunities to promote and sell productsMaintain an in-depth knowledge of all Kensington Tours product and servicesHost product/system training webinars with agency and consortia partners when requiredWill be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and servicesOther projects as assignedQualificationsMinimum 2 years’ travel industry phone sales experience ideally in a B2B capacityHighly motivated and enthusiastic with an innate sales drive with a proven ability to develop new business and increase salesStrong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional mannerStrong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)Ability to attend and participate in trade events & conferences when requiredHighly organized with excellent attention to detailExcellent customer service/relationship building skillsProven time management skills with an ability to set and meet personal timelines and deliverablesAble to work in a fast paced, changing, entrepreneurial environment and meet time sensitive deadlinesWorldly and well-traveled with nuanced understanding of the expectations of the luxury traveler an assetSpecific regional experience/expertise across Europe, Asia, Africa and/or Latin America an assetUpbeat personality with a comfort being both a flexible and adaptable team player and a self-starter (must be able to work in lean environment with autonomy