Account Manager

As an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current customers. As an early member of the team, you will have the opportunity to help build and refine this company's scaled account management motion. This is a customer-facing role that requires a passion for the customer.Responsibilities:Partner with Account Executives to smoothly onboard customers to the company's card program and platform.Build strong relationships with around customers across ~30 accounts, understanding their needs and keeping a pulse on account health (Customers can include controllers, CFO’s, business owners, VP’s, etc.)Own retention and growth across your book of business—driving spend and identifying expansion opportunities.Run Quarterly Business Reviews to uncover growth opportunities and collaborate with clients on strategy and upcoming product updates.Work closely with product, support, and marketing to share customer insights and help improve our roadmap and communication strategy. Requirements:2–5 years of experience in account management, implementation, or customer success—ideally in SaaS or financial services.Proven experience and understanding of the dynamics within a venture-backed company, including its growth-oriented environment and strategic ambitionsA proactive mindset when it comes to spotting customer needs and growth opportunities.Familiarity with basic sales tools and metrics.Comfortable with change and excited to grow with a fast-moving startup.PlussesExperience in the construction industry is preferred but not requiredSalary: $60,000-80,000Exact compensation is dependent upon experience.On target earnings (OTE) is also uncapped. Annual salary will likely be much higher as a result.