Account Manager

To manage and grow key client accounts in Afghanistan, ensuring strong relationship management, service stability, and sustainable revenue growth for VAS products, including Fintech solutions, PPOB services, E-Wallet platforms, and Telco-related services, while ensuring compliance with applicable local regulations and operational requirements.Key ResponsibilitiesManage and maintain relationships with existing clients, telco operators, and strategic partners in AfghanistanAct as the primary point of contact for daily account operations, coordination, and issue resolutionEnsure smooth client onboarding, service activation, and post go-live supportCoordinate closely with internal teams (Product, Technology, Operations, Finance, Legal, and Compliance) to ensure service stability and performanceMonitor account performance, transaction volumes, and revenue trendsIdentify and execute upsell and cross-sell opportunities within existing accountsSupport contract renewals, commercial negotiations, pricing alignment, and service scope discussionsPrepare and deliver regular account performance reports, pipeline updates, and forecasts to managementEnsure all activities comply with local regulations, KYC, AML, and applicable payment or telco standardsRequirementsExperience & BackgroundMinimum 3–5 years of experience as an Account Manager, Key Account Manager, or Client SuccessStrong background in VAS, Fintech, Digital Payments, PPOB, E-Wallet, or Telco-related servicesExperience handling South Asia, Central Asia, or emerging markets is a strong advantageSolid understanding of B2B account management, service operations, and partner managementSkills & CompetenciesStrong relationship-building and stakeholder management skillsExcellent communication, coordination, and problem-solving abilitiesCommercial mindset with a focus on account growth, retention, and revenue optimizationStructured, detail-oriented, and able to manage multiple stakeholders simultaneouslyAble to work independently and collaborate effectively with cross-border teamsLanguage & CommunicationFluent English (mandatory)Local language proficiency (e.g. Dari / Pashto) is a strong advantageOther RequirementsWilling to work with cross-border teams and flexible time zonesComfortable with documentation, reporting, dashboards, and CRM toolsHigh sense of ownership, accountability, and integrity in managing client accounts