Account Manager, Uber Eats

About The RoleWe're looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Spain . You'll be at the center of helping our partners thrive on the Uber Eats platform-driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.What You'll Do Own a high-value book of business : Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction. Drive growth through consultative strategy : Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion. Champion client success and health : Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience. Be the go-to expert for your partners : Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence. Collaborate cross-functionally : Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions. Turn feedback into action : Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap. What You Will Need +5 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership) Demonstrated ability to drive commercial success across the full sales lifecycle -from identifying opportunities to retaining and expanding accounts Proven track record of building strong client relationships and delivering measurable impact Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment Comfortable with CRM tools (Salesforce preferred) and Google Workspace Native Spanish and fluent in english