Admin - Customer Support

Administration Professionals... want to join a fast growing medtech multinational? This is an admin role that will give support to our sales teams. The responsibilities are as follows:Customer Support - Administration∙Provide first-line customer support to hospitals, clinics, and healthcare professionals∙Daily interaction with the Sales team to ensure coordination of team activities∙Will be the first point of contact for all customer support and sales admin, including invoicing and payment coordination.∙Maintain accurate customer records∙Collate technical or clinical issues to process escalationsSales Administration ∙Support sales team with administrative tasks∙Administration of invoices for customers, including checking orders and issuing invoices in line with the guidance from the finance and supply chain department.∙Coordination of payment collection from customers; healthcare entities, hospitals, clinics etc.∙Assist in preparation of sales presentations and proposals∙Maintain and update customer databases and sales documentation∙Coordinate sales meetings and product demonstrations∙Prepare regular sales reports and dashboards∙Follow up of sponsorships, invitation letters, MATs numbers -monthly reports of the billing statusEvents Support ∙ Assist in organizing medical teams training events, workshops and certification courses∙ Support setup of training materials and demonstration equipment for medical sessions∙ Help coordinate hands-on training events at hospitals and medical centers∙ Maintain training schedules, participant records, and post-event documentation∙ Assist with travel arrangements, transfers and bookings when necessaryRequirements ∙2 years administration in med-tech or similar∙Knowledge of invoicing systems and accounts receivable processes∙Experience working with CRM systems∙SAP experience∙Excellent organizational skills and attention to detail∙Professional communication skills by phone and email∙Strong English language level