Administrative Assistant

Company DescriptionGoral is an independent, family-run footwear brand committed to craftsmanship, quality, and sustainability. Every pair of Goral shoes is handcrafted in our Sheffield workshop, blending traditional methods with contemporary design. We pride ourselves on small-batch production and a direct-to-customer model, with operations spanning manufacturing, e-commerce, wholesale, and custom orders.Role DescriptionThis is a full-time, on-site position as an Administrative Assistant located in Sheffield. The role involves providing administrative support, managing schedules, handling phone communications, and performing clerical tasks. The Administrative Assistant will also assist executives, maintain organized systems, and ensure the smooth flow of day-to-day operations.Key ResponsibilitiesSupport daily operations across manufacturing, logistics, and customer service.Process and manage online and wholesale orders via our e-commerce and internal systems.Coordinate with workshop staff to ensure timely production and dispatch of footwear.Liaise with suppliers for materials, tracking deliveries and maintaining inventory records.Handle customer enquiries via email and phone in a professional and timely manner.Assist with packaging and quality control checks before dispatch.Maintain accurate data records, reports, and documentation (e.g. order tracking, stock levels).Support planning and delivery of custom or made-to-order footwear projects.Assist the Operations Manager with workflow improvements and operational planning.Work closely with marketing, sales, and production teams to align on priorities.Essential Skills & AttributesPrevious experience in an administrative, operations, or fulfilment role.Strong organisational and communication skills.Excellent attention to detail and a proactive mindset.Comfortable using spreadsheets, order management systems, and e-commerce platforms.Ability to work both independently and collaboratively within a small team.Interest in high-quality products, footwear, or fashion manufacturing.DesirableExperience with Shopify, ERP tools, or inventory management systems.Background in retail, DTC brands, or manufacturing environments.Familiarity with materials or supply chain logistics.Key CompetenciesPractical and adaptableReliable and self-motivatedGood time managementCommitted to quality and customer serviceComfortable in a workshop and office environmentWorking ConditionsBased at our Sheffield workshop and officeMonday to Friday (occasional flexibility during busy periods)Some physical activity (e.g. packaging, handling stock) is part of the role