Application Specialist

Full TimeApplication Closes 05 Dec 2025 Wellington - WellingtonComputer Software Engineer, ApplicationsAt Heritage Lifecare, we believe in a better every day — for our residents, our teams, and our communities.As one of New Zealand’s largest aged care providers, we care for more than 2,200 residents across our nationwide network, supported by 2,700 dedicated people who bring compassion and excellence to everything they do.We’re looking for an energetic, proactively minded Applications Specialist who thrives in a fast-paced, people-first environment.About this role | Mō tēnei tūranga mahiIn our fast-moving aged care environment, reliable systems are vital to support the people who care for our residents.As an Applications Specialist, you’ll make sure our key business applications run smoothly, stay stable, and keep improving. You’ll handle Level 2/3 support, manage configurations, and deliver small but meaningful enhancements that make everyday work easierThis role suits someone who takes ownership, enjoys problem-solving, and values well-structured, well-documented work. You’ll work closely with the Applications Lead and other teams to resolve incidents, support testing and releases, and keep processes clean and auditable.This is an on-site role based at our support office, with occasional flexibility by arrangement. Infrequent domestic travel may be required.Skills & Experience | He pūkenga touWe’re looking for someone with a strong technical foundation and a service-oriented mindset:2+ years’ experience in application support (SaaS or on-premises), working with ticketing tools and meeting SLAsConfident managing configurations, user administration, and data imports/exportsHands-on experience with task automation, system integrations, or APIs, including monitoring, error handling, and basic scriptingProven ability to prepare and execute test cases and UAT cyclesMicrosoft 365 administration experience, including user and license management, permissions, and basic configurationProficient with the Office suite (Excel, Word, Outlook, Teams) for documentation, analysis, and collaborationStrong documentation habits and attention to detailClear communicator who can translate technical issues into plain languageBuilds strong relationships and communicates effectively with internal teams and external vendorsProactive, analytical, and self-managing. Takes ownership, solves problems, and delivers without needing close supervisionExcellent time and priority management, remaining calm and methodical under pressureHelpful: ITIL Foundation or equivalentWhat we offer our employees | Ngā mea e tukuna ana e tātauThe opportunity to work within a progressive environment that values respect, care, and safety for residents and staff.Ongoing professional development and a supportive, inclusive team culture.A role where your technical expertise directly contributes to improving lives.Welcome to Heritage Lifecare | Nau mai haere mai ki Heritage LifecareWe recognise the Treaty of Waitangi and its importance to Māori and how it applies to the work at Heritage Lifecare. This includes adhering to the concepts of whanaungatanga, whakapapa, and manaakitanga when dealing with people to foster an environment where everyone can work together with ease and understanding.How to Apply | Tono maiPlease submit an online application by selecting the Apply link.We encourage you to apply as soon as possible, as interviews may begin before the closing date.Applicants must have the legal right to work in New Zealand. PD--Applications-Specialist_Oct-2025.pdf