Senior ServiceNow Engineer / Consultant

ServiceNow Elite Partner - Broad variety of customers - Strong focus on internal progression and certifications. Voted #4 Best Place to work. AU or NZ.Expanding ServiceNow Practice with a broad variety of customers & projectsFlexible working environment (Hybrid work) and supportive teamITOM and/or SecOps expertise highly regardedAbout the companyAt AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne, Brisbane and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.Our expertise:Cloud and infrastructureCyber securitySoftware and data integrationServiceNowWe've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!About the roleAs part of our ServiceNow practice, the Senior ServiceNow Technical Consultant will support and assist with the design and development of IT solutions and IT Services to support customer and business strategies.You will focus on technical project delivery and consulting, working in partnership with the ServiceNow Practice Team, the AC3 Project Management Office, and our customers, while mentoring more junior engineers in the team.Some of your main responsibilities will be:Design and implement solutions that provide value, are relevant, and sustainable.Contribute as technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects.Resolve complex configuration and integration challenges.Play a key role in the delivery of complex and/or marquee projects and engagements.Proactively lead and mentor team members in meeting deadlines, setting customer expectations, and jointly developing specialised skills.Partner with ServiceNow Solution Architects to mature and improve the frameworks we deliver underLead, plan and deliver customer workshops including discovery and co-design workshops.Become a “trusted” advisor within key customer account and consult on ServiceNow strategy and design.Maintain excellent service levels to our customersAbout youWe are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.NZ Citizen or Permanent Resident5+ years’ experience as an end-to-end ServiceNow Consultant focused on Migration, Transformation and IT Outsourcing initiativesExperience in a customer-facing consulting and/or pre-sales role.Experience in taking business challenges and translating them into a suitable technical solutions via ServiceNowStrong Application development and integration experience.Strong experience across ITSM, ITOM and/or other ServiceNow modulesSolid JavaScript, HTML, CSS development skillsWillingness to learn and grow.Proven ability to innovate, adapt, and work under pressure in complex environment with multiple stakeholders and firm deadlines.Excellent communication and customer services skillsRelevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.BenefitsExciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputationVaried engagements, environments and clients (corporate and government)Work with some of the brightest minds in the IndustryGenuine flexible work environment (WFH & Office)Strong investment in training and upskilling - certifications paid forMature team environment with a high level of engagementLocation: AUCKLAND (or Sydney / Melbourne in Australia)Facilities for socialising and relaxingLots of company social events"Me Days" ~ equivalent to 1 extra week of annual leave$140,000-145,000 NZD + Kiwisaver + bonus + benefitsCulturePeople here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.The 3 simple elements of the AC3 way are:Work Wise– As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.Work Humble– As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.Work Honest– We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.We’d love for you to experience the AC3 way for yourself!