Application Support (HYBRID @Porto)

We’re looking for the special, unique and amazing YOU!@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!We are looking for an Amazing: Application Support Seniority: +4 years Type of position: HYBRID (at Porto)The amazing you, will have:Provide advanced (2nd and 3rd line) support for enterprise applications, ensuring stability, performance, and security.Investigate, troubleshoot, and resolve complex incidents involving applications, integrations, and infrastructure components.Monitor system health and performance using enterprise monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Grafana, or similar).Manage and maintain application-related databases (Oracle, SQL Server, MySQL, or PostgreSQL) including query optimization and performance tuning.Support and maintain virtualized environments (VMware, Hyper-V, or similar).Develop and maintain automation scripts and maintenance tools in Windows (PowerShell) and Linux (Bash/Python).Collaborate with network teams to diagnose connectivity, latency, and security issues.Manage tickets and service requests through ITSM tools (ServiceNow, Jira Service Management, Remedy, etc.), ensuring compliance with SLAs.Participate in change management, release deployment, and patching activities.Maintain accurate and up-to-date documentation of procedures, incidents, and configurations.Mentor junior team members and contribute to knowledge sharing within the team.To turn yourself from amazing to unique, you´ll have (plus):Related certifications.Why should you become part of our family?You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long termInteresting Challenges Ahead: you can work for several clients from different sectors of activityFree training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential fasterInternational projects in Benelux: you can gain international experience in Benelux and balance a new way of living with workType of projects (depending on the project you might find one of this types of projects):In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for youFull Remote projects: If you want to work while you enjoy the comfort of your homeFull Onsite projects: if you prefer the company of your colleagues!Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote!Who are we?Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.