Application Support Specialist – Level 2

We are seeking a skilled Level 2 Application Support Specialist to provide second-line support for enterprise applications built on Angular, .NET, and SQL Server technologies. This is a Contract Job, Yearly extendable, On-site position based in Riyadh, focused on diagnosing and resolving complex technical issues, collaborating with development teams, and ensuring seamless application performance in a mission-critical environment. Experience in healthcare or clinical systems support is highly preferred. Familiarity with release/change management procedures.ResponsibilitiesInvestigate & Resolve Complex Application IssuesProblem-solving skillsAnalytical thinkingPrioritization and time managementEffective communicationPerform in-depth Troubleshooting of Front-End and Back-End ComponentsProficiency in AngularProficiency in .NETProficiency in SQL ServerDebugging skillsUnderstanding of web technologies (HTML, CSS, JavaScript)Analyze Application logs, SQL Queries, and Code-level BehaviorLog analysis techniquesSQL query optimizationFamiliarity with code review practicesUnderstanding of application architectureCollaborate with Development, Infrastructure, & QA teamsTeamwork and collaboration skillsAgile methodologiesConflict resolution skillsAbility to provide constructive feedbackAssist in Application Deployments & Environment SetupsKnowledge of CI/CD pipelinesFamiliarity with deployment tools (e.g., Jenkins, Azure DevOps)Understanding of environment configurationsPost-deployment testing protocolsCreate and maintain Technical DocumentationTechnical writing skillsAttention to detailKnowledge management practicesFamiliarity with documentation tools (e.g., Confluence, SharePoint)Monitor Application PerformancePerformance monitoring tools (e.g., Application Insights)Capacity planningProactive issue identification strategiesUnderstanding of performance metricsQualificationsBachelor’s degree in Computer Science, Information Technology, or a related field.3+ years of experience in application support or a similar technical support role.Required Skills:Strong hands-on experience with Angular, .NET (C#), SQL Server, and Entity Framework.Proficiency in troubleshooting client-server applications, web APIs, and database issues.Familiarity with scripting, log analysis, and debugging tools.Excellent analytical and problem-solving skills.Strong verbal and written communication in English.Experience working with ticketing systems (e.g., ServiceNow, JIRA).Ability to work independently and as part of a cross-functional team.Preferred SkillsExperience in healthcare or clinical systems support is highly preferred.Familiarity with release/change management procedures.